Privacy Policy

1. Information We Collect

We may collect and process the following types of information:

• Personal details: name, email address, phone number, and payment information when booking an arena.
• Booking data: chosen sport, location, date, and time of your reservation.
• Technical data: IP address, browser type, operating system, device information, and access time.
• Communication data: messages, feedback, or inquiries you send through our contact form or email.

We do not collect sensitive information such as your financial history, religion, or health details.

2. How We Use Your Information

Your data is used to:

• Process and confirm bookings.
• Manage user accounts and memberships.
• Communicate updates or changes to reservations.
• Improve the functionality of our website and customer experience.
• Send relevant notifications (e.g., arena availability or upcoming tournaments).
• Ensure site security and prevent fraud.

3. Legal Basis for Processing

We process personal data based on:

• Your consent when submitting forms or subscribing to updates.
• Our contractual obligations to provide booked services.
• Legitimate interests in improving our operations and user experience.
• Legal compliance with applicable UK and EU data protection laws (GDPR).

4. Data Sharing and Third Parties

We respect your privacy and never sell your information.

Your data may only be shared with:

• Payment processors (for secure transactions).
• Booking and analytics platforms to manage reservations and improve performance.
• IT and hosting partners ensuring site security and uptime.

All third-party partners comply with GDPR and maintain strict confidentiality.

5. Data Storage and Security

• We store personal information securely using encrypted servers and restricted access.
• All Arenis implements security measures to protect data from unauthorized access, misuse, or alteration.
• Data is retained only as long as necessary for service delivery, accounting, or legal requirements.

6. Your Rights

You have the right to:

• Request access to your personal data.
• Correct or update incorrect information.
• Request deletion of your data ("right to be forgotten").
• Withdraw consent at any time.
• Object to certain types of data processing.

To exercise your rights, contact us at privacy@allarenis.com.

7. Cookies

Our website uses cookies to:

• Enable essential features (e.g., bookings, login).
• Remember user preferences (e.g., language, location).
• Collect anonymous statistics for performance improvement.

You can manage or disable cookies through your browser settings.

8. External Links

Our website may include links to third-party sites.

All Arenis is not responsible for the privacy policies or content of external websites. We encourage you to read their terms before providing personal data.

9. Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal obligations.

All modifications will be published on this page with an updated "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us: